betper Privacy Policy

01 Information We Collect

When you register for and use a betper account, we collect a range of personal data in order to operate the platform safely, verify your identity, process transactions, and provide the best possible service. The categories of information we collect are described below.

1.1 Registration Data

When you create a betper account, we collect your full legal name, date of birth, email address, Bangladesh mobile number, and a username and password of your choosing. This information is mandatory — without it, we cannot create or maintain a player account for you.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, betper may request copies of government-issued identification documents such as your National Identity Card (NID), Passport, or Driving Licence. We may also request proof of address (e.g., a recent utility bill or bank statement) and proof of ownership of any payment method linked to your account. Submitting these documents is necessary to comply with our anti-money laundering obligations and to protect all players on the platform.

1.3 Financial and Transaction Data

We collect details of every deposit and withdrawal you make on betper, including transaction amounts in Bangladeshi Taka (৳ BDT), timestamps, payment method identifiers (e.g., bKash wallet number, Nagad number, Rocket number, Upay number, Visa/Mastercard last four digits), and transaction reference numbers. We do not store full card numbers or mobile banking PINs — these are handled exclusively by the respective payment providers.

1.4 Gameplay and Betting Data

betper logs all wagering activity associated with your account, including game selections, bet amounts, odds accepted, game outcomes, bonus claims, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and improving the overall betper experience.

1.5 Technical and Device Data

When you access betper via a web browser or mobile device, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type and model, referring URL, pages visited, time spent on each page, and clickstream data. This information helps us maintain platform security and optimise performance.

1.6 Communications Data

If you contact betper's support team via email, live chat, or any other channel, we retain records of those communications including your messages and our responses. This allows us to handle queries consistently and provide follow-up assistance where needed.

02 How We Use Your Data

betper uses the personal data we collect for clearly defined purposes. We do not sell your personal data to third parties under any circumstances. The primary purposes for which we process your data are as follows:

• Account creation and management: To set up your betper account, verify your identity, maintain your account balance, and process your requests.
• Transaction processing: To handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank, and to maintain accurate financial records of all transactions.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) rules, KYC regulations, and any other legal requirements applicable to our offshore platform operations.
• Responsible gaming: To monitor betting patterns, detect signs of problem gambling, apply player-set deposit limits and self-exclusion requests, and alert our responsible gaming team where intervention may be necessary.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and provide follow-up assistance through our English-language support team.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall functionality and user experience of betper.
• Marketing and promotions: Where you have provided explicit consent, to send you promotional communications about betper offers, bonuses, tournaments, and seasonal events relevant to Bangladesh (e.g., BPL cricket season promotions, Eid bonuses, Pohela Boishakh offers). You may withdraw consent at any time.

03 Legal Basis for Processing

betper processes your personal data on one or more of the following legal bases depending on the specific processing activity:

3.1 Contractual Necessity

The majority of data processing activities described in this Privacy Policy are necessary to enter into and perform the contract represented by your betper account registration and the Terms & Conditions you accepted at sign-up. Without processing your registration, KYC, and financial data, betper cannot provide you with the services you have contracted for.

3.2 Legal Obligation

Certain processing activities — particularly identity verification (KYC) and transaction monitoring — are required to comply with applicable legal obligations including anti-money laundering regulations and offshore gaming compliance frameworks.

3.3 Legitimate Interests

betper processes technical and gameplay data on the basis of its legitimate interest in maintaining platform security, preventing fraud and bonus abuse, resolving disputes, and improving service quality. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your fundamental rights and freedoms.

3.4 Consent

Where processing is not required for contractual or legal purposes, and where it is not covered by legitimate interests, betper will seek your explicit consent before processing your data — most notably in connection with direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

04 Cookies & Tracking Technologies

betper uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform, remember your preferences, and analyse how our services are used. By continuing to use betper, you consent to the use of cookies as described in this section.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as secure login sessions, account authentication, bet slip management, and access to your account balance. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your language setting (English), your last game category, and display preferences — to personalise your experience on betper.
• Analytics Cookies: betper uses analytics tools to understand how players use the platform, which pages are most visited, how long sessions last, and where players encounter difficulties. This data is collected in aggregate and anonymised form and is used solely to improve the betper experience.
• Security Cookies: Certain cookies are used specifically to support our fraud detection and account security systems. They help us identify unusual access patterns and protect your account from unauthorised use.

4.2 Managing Cookies

You can control and delete cookies through your web browser settings. Instructions for the most common browsers are available from the browser developer's official help documentation. Please be aware that disabling strictly necessary cookies will impair your ability to use the betper platform; you may not be able to log in or place bets if these cookies are blocked.

betper does not use third-party advertising cookies or cookies that track your activity across unrelated websites for the purpose of targeted advertising.

05 Data Sharing & Disclosure

betper does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary.

5.1 Payment Processing Partners

To process deposits and withdrawals, we share the transaction data necessary to complete each payment with our payment partners, which include bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Each of these providers operates under their own privacy policy and data protection framework. betper shares only the minimum data required to execute and verify each transaction.

5.2 Game Studio Providers

betper integrates games from third-party studio providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. To enable seamless gameplay, certain session and account identifiers are shared with the relevant studio at the point of launching a game. These providers do not receive your full personal profile and may not use any data shared with them for their own marketing purposes.

5.3 Legal and Regulatory Authorities

betper will disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where it is legally required to do so, or where disclosure is necessary to protect the safety and rights of betper, its players, or third parties. In such cases, betper will disclose only the data specifically requested and legally required.

5.4 Fraud Prevention and Security Services

We may share data with specialist third-party fraud prevention and identity verification services where this is necessary to protect the platform and its players. All such providers are contractually bound to process data only for the purposes for which it was shared and to maintain appropriate security standards.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of betper's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.

06 Data Retention

betper retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general framework:

After the applicable retention period has elapsed, betper will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction. Anonymised aggregate data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

07 Your Rights

betper respects your rights in relation to your personal data. Depending on your jurisdiction, you may have some or all of the following rights with respect to the data we hold about you:

7.1 Right of Access

You have the right to request a copy of the personal data betper holds about you. We will provide this information in a structured, machine-readable format within 30 days of receiving a valid request. If the request is complex or voluminous, we may extend this period by an additional 30 days, in which case we will notify you promptly.

7.2 Right to Rectification

If any of the personal data betper holds about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You can update basic account information (such as your email address or mobile number) directly through your account settings. For changes to identity documents or legal name, please contact support at [email protected].

7.3 Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for continued processing. Please note that this right is not absolute: betper may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements), even after your account is closed.

7.4 Right to Restrict Processing

You have the right to request that betper restricts the processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data, or while an objection to processing is being assessed.

7.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.

7.6 Right to Object

You have the right to object at any time to the processing of your personal data where that processing is based on betper's legitimate interests. If you object, betper will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment or defence of legal claims.

7.7 How to Exercise Your Rights

To exercise any of the rights described above, please contact our data team in writing at [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise. We will verify your identity before processing any request and will respond within the applicable statutory timeframe.

08 Data Security

betper takes data security seriously and has implemented a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure.

8.1 Technical Safeguards

All data transmitted between your device and betper's servers is encrypted using industry-standard 256-bit SSL/TLS encryption. Player account passwords are stored using modern cryptographic hashing algorithms and are never stored in plaintext. Access to production systems and databases is restricted to authorised personnel only, and all access is logged and monitored.

8.2 Organisational Safeguards

betper operates a strict internal data governance policy. Staff with access to personal data are trained on data protection obligations and are bound by confidentiality agreements. Access to personal data is granted on a strict need-to-know basis, and access rights are reviewed and audited regularly.

8.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betper will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope and impact, and implement corrective measures. We maintain an internal incident response plan specifically for data security events.

8.4 Your Role in Data Security

While betper takes all reasonable steps to protect your data, security also depends on you. You are responsible for keeping your betper login credentials confidential and for ensuring that your registered email address and mobile number remain secure and under your exclusive control. If you suspect that your account has been compromised, contact us immediately at [email protected].